No worries! Reach out to us at info@civora.com with your order number, name, and the size or color you’d like instead. We’ll do everything we can to adjust your order. If your package has already been shipped, you’ll need to wait for it to arrive and then connect with our support team for further assistance.

Mistakes happen! Please email us as soon as possible at info@civora.com with your full name, order number, and the correct address. We’ll try to update the details before your package is shipped.

After your order is processed and shipped, you’ll get a confirmation email. If you don’t see it, check your spam or junk folder, as well as Gmail’s ‘Promotions’ tab. Processing can take 1-4 business days. If you’ve checked everything and still haven’t received it, feel free to email us with your order number.

Our typical delivery timeframe is 5-12 business days. Keep in mind that holidays, weekends, or unexpected delays might slightly impact shipping times.

Once your order has been shipped, we’ll send you an email with a tracking link. If you don’t see it, check your spam folder. Still having trouble? Contact us with your order number, and we’ll be happy to help.